- La compañía ha reforzado las posibilidades para que sus clientes realicen trámites de manera remota, ágil y segura, a través de estas cuatro alternativas: la App Chilquinta, chilquinta.cl, la oficina virtual y la ejecutiva virtual.
En el marco del actual Estado de Emergencia por el que atraviesa nuestro país, asociado a la pandemia por Covid-19, Chilquinta Energía ha establecido una serie de medidas para reforzar sus canales virtuales de atención de público, con el fin de evitar las instancias de contagio, tal como lo ha indicado la autoridad sanitaria.
“Nuestra prioridad es brindar en todo momento un servicio de excelencia, pero siempre fomentando la prevención y velando por el bienestar de las personas, tanto de clientes como de colaboradores. Por eso hemos potenciado nuestras plataformas digitales, con el objetivo de que los usuarios puedan gestionar sus requerimientos con nosotros de manera remota, ágil y segura”, explicó el gerente de Ingeniería y Operación de Chilquinta Energía, José Morales.
Canales de contacto de Chilquinta Energía y sus funcionalidades
Aplicación Móvil (App), que está disponible para descargar a través de
Google Play y Apple Store y permite:
- Pagar la boleta, saldo total o anterior
- Reportar cortes de suministro
- Informar lectura
- Suscribirse a despacho electrónico de boleta
- Refinanciar deudas
- Descargar las últimas boletas
- Revisar la fecha de corte de suministro
- Revisar consumos
- Llamar al Contact Center
- Acceder a las Redes Sociales de Chilquinta Energía
- Contactar con Chilquinta a través de correo electrónico
- Modificar sus datos de contacto
- Solicitar ser contactado telefónicamente por la compañía
Página web www.chilquinta.cl:
- Registrarse y acceder a la oficina virtual
- Realizar pagos express
- Informarse acerca de desconexiones programadas
- Informarse acerca de interrupciones de suministro
- Visualizar en línea el Twitter @Chilquinta
- Reportar cortes de luz
- Acceder al registro de electrodependientes
- Acceder a los servicios en línea de la Compañía
- Información relacionada con temas de manejo de vegetación
- Denunciar hurtos de energía
- Acceder al Centro de Ayuda de Chilquinta Energía
Oficina Virtual, a través de la cual los clientes pueden:
- Pagar su servicio
- Reportar fallas de suministro
- Aportar la lectura de sus medidores
- Generar cupones de pago
- Revisar la fecha de vencimiento del servicio
- Solicitar el detalle de sus boletas
- Descargar sus boletas de los últimos 12 meses
- Descargar los consumos facturados
- Modificar el correo electrónico inscrito en la compañía
- Agregar o quitar su teléfono de contacto
- Cambiar su clave de acceso
- Activar notificaciones
- Solicitar ser contactado telefónicamente por un ejecutivo
- Efectuar reclamos
Ejecutiva Virtual, contactable a través del WhatsApp +569 3505 5832:
- Obtener tu última boleta
- Revisar el saldo anterior de tu cuenta
- Reportar corte de suministro
- Contactar a un ejecutivo
“Hacemos también un llamado a la solidaridad de la comunidad y de las personas más jóvenes, cercanas a quienes no tienen acceso a herramientas tecnológicas, como por ejemplo algunos adultos mayores, para que les presten asistencia y puedan contactarse con nosotros a través de estos medios remotos”, agregó el ejecutivo de Chilquinta Energía.
Para Chilquinta la prioridad está en las personas
En línea con lo anterior, la distribuidora también mantiene activas otras medidas, tales como la suspensión de las interrupciones de suministro programadas además de la renovación automática en sus registros de los clientes que tienen personas electrodependientes en sus hogares y el cierre de sus oficinas comerciales.
Uno de los pilares fundamentales de la operación de Chilquinta es la seguridad, por lo que la compañía reitera que su compromiso 24/7, por lo que sus cuadrillas están trabajando en terreno y con las medidas de seguridad necesarias, para resguardar la continuidad del servicio eléctrico en su zona de concesión en la Región de Valparaíso.
Redes Sociales de Chilquinta Energía
- Facebook : Chilquinta Energía
- Twitter : @Chilquinta y @Chilquinta600
Tutoriales en video
|
Acceder a la Oficina Virtual de Chilquinta Energía |
https://www.youtube.com/watch?v=Mg-T4eA-mBY
|
|
Cómo realizar un pago express, a través de www.chilquinta.cl
|
https://www.youtube.com/watch?time_continue=5&v=ZpBI_x_4TC4&feature=emb_logo
|
|
Cómo aportar la lectura del medidor. a través de la App Chilquinta. |
https://www.youtube.com/watch?v=ESQM_BhFFVo&feature=emb_logo
|
|
Suscripción al despacho electrónico de la boleta, a través de la App Chilquinta. |
https://www.youtube.com/watch?v=wRGSlBqbui4&feature=emb_logo
|
|
Cómo agregar más de una cuenta, a través de la App Chilquinta |
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